El Shaddai Party rentals and supplies strives to achieve customer satisfaction at all times. To help you avoid any issues arising with your rental and ensure that your rental and delivery goes well, we provide this list of Q&A for our renters.
What are your operating hours.
8am – 5pm Mon. – Sat (excluding public holidays). All Sunday events except for charge accounts. We prefer to deliver the say before & pickup the next working day, if possible.
How do I place an order?
You can submit your quote at email@example.com a customer service rep will contact you within 24 hours to confirm your order,
How far in advance do I have to place order?
The earlier the better, it helps to ensure better availability.
Do you setup?
The only items we setup at no additional cost are tents, bouncing castles and dance floors. All deliveries are made on ground level
What payment options do I have?
We accept cash, all major credit cards (Visa, Mastercard, and American Express), cheques (but if returned a service fee of $30 is added to order)
Is there a Security deposit required?
Yes! It is refundable, once items are returned in good condition, with no missing, broken or damaged items, such as glasses, silverware etc. Full replacement value will be charged.
Do I have to wash dishes/glasses and table linens after use?
No! China/Glassware must be rinsed and food free & placed in containers provided. Linens should be food free & if damp, aired to avoid soiling and mildew.
Do I get Refund, if items are not used?
Unfortunately you don’t. You are paying for time out of the items, so please make your selections carefully.
Is there a charge for delivery?
There are delivery charges for items under $30.00 with additional fees charged for delivery in Coral Harbour/Lyford Cay, Old Fort Bay areas.
What is your cancellation policy?
Funds are non-refundable, but treated as store CREDIT for future use.